Occasionally users find that the Dance Gypsy web pages do not seem to be working correctly for them. The following paragraphs are designed to help you get the most out of the Dance Gypsy. They will be updated as new problems are discovered.

A shortcut to solving your problem

1. Error messages

   If you are receiving error messages (not incorrect results but actual messages that say “error,” the problem is most likely at our end. Let us know and we will try to fix the problem. The more you can tell us about the problem the easier it will be to find the solution. If possible let us know what web page you were looking at, what the error message said, what command or button you had pressed and what type of computer and web browser you are using. If you have the ability to take a snapshot of the window, that really helps too.

2. Unavailable menus or links

This problem takes at least two forms:

1. No links to monthly dance lists.

When you ask to see dance or festival lists, you should be given several choices including finding dances by style, location and/ or date. If the controls (radio buttons, check boxes menus, etc) are not there or do not work, the problem is probably that Javascript is not enabled on your machine.

In fact. we have just checked this for you:

You can double check this: the next two observed problems have the same underlying cause, so if Javascript is not enabled, you will almost certainly experience all of these problems.

Solution:

• Turn Javascript on. This is done in the Browser preferences panel.
  • In Internet Explorer, this is at Explorer Menu > preferences> web content.
  • In Netscape, this is at Netscape > edit > preferences > advanced
  • In Safari, this is at: Safari menu> preferences> security

If JavaScript is enabled and you still get this problem, check to see if you have a filter such as WebWasher installed on your machine. These filters are usually intended to prevent the annoying features such as pop up windows that occur at some web sites. Unfortunately these filters can be overzealous and remove too much.

• Try turning off Webwasher.
• Note that using your browser settings to inhibit pop up windows will not cause this problem (but it will mean that you will miss special time-sensitive announcements from the Dance Gypsy.